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Returns & Refunds

 

​​Returns:

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If for any reason you are not 100% satisfied with your purchase and would like to return it for a refund, please contact info@manomjewellery.com within 28 days from your item arrival for  further instruction and return address.  

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The item must be in its original condition, unworn and be sent securely in the original packaging.
Please enclose the order number inside the package. I recommend you to send back items via an insured and trackable shipping method to make sure it will be sent back to me safely since I cannot be responsible for any goods lost in transit. Always good to keep the tracking number with you until you hear from me once I receive the item. ​

Returns received after 28 days are not refundable but can be exchanged for a credit note. 

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Refunds:

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Once I've received the returned item and confirmed the condition, I'll process the refund and get in touch with you. Refunds of undamaged and unworn items will be issued within 3 working days once returned, and will be credited to the original payment method. Your bank may take up to 7 working days to process the refund.
Please note that I cannot refund the shipping costs unless items are faulty. 

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Returning faulty goods:

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All the pieces are lovingly and carefully handcrafted by Mayo to a high quality standard. However in the rare case that the item/s are delivered faulty or damaged please contact me straight away so we can arrange a replacement or a repair. In this case I will cover the return delivery costs.
 

Faulty items will only be accepted for return if the goods have been delivered to the customer damaged, or if a manufacturing fault causes breakage within 6 months after delivery. All items that are returned as faulty will be assessed carefully to allow for production improvement. Any items that display damage that is deemed to be a direct result of wear or accidental damage will not be accepted as faulty.  A repair service will be offered in this case to give your jewellery a fresh life again. There will be a charge for this service to cover the cost for repairing and shipping etc. 

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If you have any questions, please contact to info@manomjewellery.com